Don't even get me started on the problems with taking the orders. Posts Wiki. About Careers Blog Press Unlimited Gift Cards Pickup Customer Support. Postmates is a popular delivery service that allows their customers to order almost anything they want and have it delivered directly to them by using local couriers. No. 3. My experience is they do the best of anyone at having prepaid orders ready to go when I arrive at the restaurant. Depending on the current promotion, you could get up to $20 to use toward your first order. Gps could have been weird, I know when I hit the gps button, postmates sometimes inputs it wrong into Google maps and brings me to a different adreess, sometimes I have to manually input it, Hi Postmates this is a recurring problem and you don't listen. Ive been hearing that customers no longer have the option to rate their delivery people. I'm not sure the good, the bad and the ugly is really a good title here because there is no good. New users get in on tons of Postmates promo codes. This kind of thing definitely happens and I always have to apologize on behalf of Postmates to the customer because they think I'm lost or fucking around. New to Postmates? Ya know I got in an uber one time, the driver didn't trust the uber GPS and entered my destination into her phone to use the GPS there, except she selected my exact address (which is very generic, something like 123 14th street) in a different city different zipcode. Postmates does not charge a premium on any of the products it lists. Have them fix it. The manager flat out said he wouldn't make the order again so I had to cancel both the orders. HOW: Use the Postmates app to order food and get $25 in food credit. You will see a list of items to order when you arrive. MERCHANTS. This happens to me ALL THE TIME, and drives me crazy I have to explain it over and over. A total of $25 off your first 5 orders 2. This is true, however, these promos aren’t what they seem. For Postmates’ Partner Merchants, the delivery fee is between $0.99 and $3.99. Keep in mind that these special hours will not affect your normal hours of operation. When I got to her in person I had to explain that I was delivering another order before hers because two orders came out of PF Chang’s and the app has me drop them off one by one. Here are the types of codes we've seen in the past: 1. Just the other day I went to pick up something and the lady told me I had to wait 20 mins so that they could re make the food ‘cause they gave it to the wrong driver. I wish it was a way to get in contact with the driver after they deliver. Courier Discord server: https://discord.gg/4nYg9n9 If you are asking for tips and/or advice, please make sure to include your location in your post! Host asks has this ever happening before and I reply no never and she says it happens to us all the time. But this post shows otherwise. Monthly Existing … If a restaurant has a multiple order situation they should always write the customers name on the bag. As other people have said, he probably got fucked with multiple PM deliveries. It’s their fault. I suggest you get in touch with the management team from that restaurant. For New User Promo Codes, go here.. For Existing User Promo Codes, go here.. City-specific information is found in the wiki.. I tend to reject longer deliveries because I usually use Postmates as a filler, so they tend to be shorter and more efficient. . Press question mark to learn the rest of the keyboard shortcuts . Press question mark to learn the rest of the keyboard shortcuts. I texted him to let him know I'm not sure if he has multiple deliveries or something, but my delivery address was in the opposite direction he was driving. Get your first Postmates order for free by asking a friend for their referral code. Folks, if you do a lot of deliveries for either Ubereats or Postmates, you really need to order food from them. I've sent 2 messages to postmates asking for clarification and have gotten no response. POSTMATES. Even after being an unlimited member for a year (paying an additional 10.99 a month) the customer service line refused to take my card off file after the initial phone call about my terrible service. driver picked up and it said it would be arriving in about 8 minutes. $10 … You're at a huge advantage. I just had a driver deliver me the wrong order. If stuff you ordered is missing: The courier can't examine the food, so all they can do is count the number of items (which may or may not be an accurate representation of the order), unless the bag is … I have asked several customers about it, usually under the guise of my driver app glitching and wondering when they went from Picking Up to Dropping Off on their end. Promo Code: IR5. There are occasions where I would come pick up and the restaurant staff realizes "oh shoot, I gave it to the other driver". Just curious really, i order post mates maybe once a week and this is the first time this happened. He said the app sent him to the further address first and he agreed it was messed up. Postmates support will be the reason they go bankrupt. There is only coverage for any one else's property or injuries that you are liable for. Yeah that was not a fun ride. Cookies help us deliver our Services. FLEET. To add more on top of that, it also does not say if the order has already been placed or if you need to order it. But here's the thing: Uber Eats and Postmates will be Uber Eats and Postmates, each running independently of each other, for at least the remainder of the year. card. There is no coverage for you. The Postmates app is free to sign up, but there are fees attached for each order delivered. Log In Sign Up. Give him a bad review if you want. You can call their customer support line by dialing 1-888-815-7726 to speak with a … If the second delivery was from the same restaurant than Postmates just gave it to home.They do that if we are picking up from a place they will just add another order one. I don't do order and pay with them, so wait times are shorter. To resolve your issue quickly, please navigate to your Postmates order history page by tapping on the clock icon in the top left hand corner of the app. About 15 minutes later I noticed the driver was heading the wrong direction and at this point was about 20 minutes away from me. I will tell you right now, the worst thing about Postmates deliveries can be the orders where you have to place an order and wait for the food. I would’ve even gave the guy a tip. More times than not, Postmates will refund either a part of or the entire order. They didn’t know they were one of multiple orders. But if one had to fit into that, it would be Doordash. Blame the restaurant not the driver. Postmates cannot place orders at cash-only merchants. Hope you see this too! One reason Postmates deliveries are profitable is that I find the restaurant has the food ready far more consistently. I've experienced order and pay with Doordash, Postmates and Grubhub. Your injuries are not covered. 9/10 The restaurant gave him the wrong order. Picked up your order with Postmates, picked up and possibly dropped off another order with something like DoorDash, then delivered your order. FOLLOW US. Q: How can I get $10 off my Postmates order? 1/15/2016. CITIES. Probably not. I ordered from a restaurant 8 minutes away (I work from home ok?) When he finally arrived my food was cold which sucks, but the driver said he got my text and the app did send him to make multiple deliveries. 50 Offers Available. Woo! I was excited to see this order, because as the Postmates community manager noted during his demo, orders for high-priced electronics typically correlate to higher tips. I went to pick up an order from a PF Chang’s and it turned out containing two orders for two different customers. Rising. Press J to jump to the feed. I am pretty sure it was the restaurant's fault. User account menu. My god. Facebook Twitter Email LinkedIn Reddit Pinterest. By using our Services or clicking I agree, you agree to our use of cookies. Join the Fleet Fleet Support. card classic compact. What you do is this: "I'm really sorry your order is not correct, we can only really check and see if the order is the right items, we don't see special requests or anything, and unfortunately I can't really do much about that. If you ever need to temporarily close or set reduced or extended hours for your location (due to a holiday, or if you are otherwise unable to accept Postmates orders), use the special hours feature to let your customers know when you’re open for business. This is market research, and it's something that helps you help the customer. /*# sourceMappingURL=https://www.redditstatic.com/desktop2x/chunkCSS/ReredditLink.f7b66a91705891e84a09.css.map*/definitely the driver's fault. 650 reviews for Postmates, 1.2 stars: 'Ordered water from Walgreens via Postmates delivery. Usually takes a lil longer but no big deal. Not only was the order wrong, but an item was missing. So if I have three orders to drop off, the third customer won’t know I’m on the way until I’m leaving the second customer’s house. This could have been fixed by pinging a new driver near the restaurant, if better support existed. Has anyone had issues such as these and how do I get them resolved? Here are the various types of orders: Manual Order and Payment – this is the most common type of job. Postmates r/ postmates. They give out wrong orders all the time. They probably went screw and let’s add it on to the person already picking up. The restaurant could have just been covering their butt. Yep. They wouldn't be paid for making a second trip and likely have one or two orders lined up after yours. yup. I have emailed them, … Posted by 20 days ago. No support except through twitter. Customers, please read the Customer FAQ.. As a life long vegetarian they ALWAYS got the order wrong, and after the 4th time of screwing the order up they refused to give me a refund. 101. pinned by moderators. I just kinda wanna know if the driver was lying to me or not. He dropped the off our food to them. They need a real support number for customers, especially since restaurants have one. While Postmates is good if you just want a little extra cash, do not do it as a main job. If a restaurant is fast food and there's not much of a wait, I'm okay with that. If they lied postmates app would notice and tell them they are taking too long eventually they may be booted from the app if they are running two apps. Speed of order can be great with Postmates and it can be terrible. It’s always the same answer, they were updated when I left the last house. The other customers called while we were there. Customer service answer, that they are not able to help, because tips go straight to the Postmates driver. I go through all the steps three times; it won't take it. Even better is when it sends me to one of those restaurants that never has the food ready when they say it is, so it looks like I'm just hanging out at a random restaurant to the customer. Comments. Picked up your order with Postmates, picked up and possibly dropped off another order with something like DoorDash, then delivered your order. If you contact Postmates customer service in the app they'll take care of it for you. Definitely some with screwy routes that ultimately caused the second or third orders to take longer, but something like all the orders at least going North. When time is money, this is a deal breaker for me. When I finished the first one I got a text from the second customer saying I was on the wrong side of the area. Postmates will provide liability coverage from the moment you accept an order. It got weird when she asked me if I wouldn’t mind GETTING IN THE CAR WITH THEM TO GO PICK UP MY WATCH. So it is possible they were truthful. For everyone here saying Postmates does shit like this all the time, I’ve never seen multiple orders where I’ve had to go 20 minutes in the total opposite direction to deliver one order before another. ._2ppRhKEnnVueVHY_G-Ursy{-ms-flex-align:center;align-items:center;display:-ms-flexbox;display:flex;margin:22px 0 0;min-height:200px;overflow:hidden;position:relative}._2KLA5wMaJBHg0K2z1q0ci_{margin:0 -7px -8px}._1zdLtEEpuWI_Pnujn1lMF2{bottom:0;position:absolute;right:52px}._3s18OZ_KPHs2Ei416c7Q1l{margin:0 0 22px;position:relative}.LJjFa8EhquYX8xsTnb9n-{filter:grayscale(40%);position:absolute;top:11px}._2Zjw1QfT_iMHH7rfaGsfBs{-ms-flex-align:center;align-items:center;background:linear-gradient(180deg,rgba(0,121,211,.24),rgba(0,121,211,.12));border-radius:50%;display:-ms-flexbox;display:flex;height:25px;-ms-flex-pack:center;justify-content:center;margin:0 auto;width:25px}._2gaJVJ6_j7vwKV945EABN9{background-color:var(--newCommunityTheme-button);border-radius:50%;height:15px;width:15px;z-index:1} I will tell you right now, the worst thing about Postmates deliveries can be the orders where you have to place an order and wait for the food. ._3gbb_EMFXxTYrxDZ2kusIp{margin-bottom:24px;text-transform:uppercase;width:100%}._3gbb_EMFXxTYrxDZ2kusIp:last-child{margin-bottom:10px} In the event that you need to get in touch with the customer support staff at Postmates, there are several ways you can reach them. When time is money, this is a deal breaker for me. The PM app does not notify users of multiple deliveries unlike other apps. So they could have added your order of the other one. Instead, it chargers a number of fees to pay their couriers, run the company, and create a profit. (4 months ago) Postmates Code for existing users May 2020, Postmates Promo Code Reddit existing users, Postmates dodgers Promo Code . You have lots of options, so make sure you select the best offer. What they meant was, apparently, was that they no longer felt the need to guarantee their workers they’d be … Have you heard of Postmates promo codes being posted on the social media site Reddit for existing users? Does that actually happen (multiple deliveries where there not even remotely on the way to each other) or did the guy just lie to me to make an excuse? Grubhub and Postmates were in a fierce battle for … Cancelled that sh*t immediately! You will need a code to claim. Facebook Twitter Snapchat Instagram. I get multiple deliveries all the time. How Much Does Postmates Cost? It doesn't matter if you don't normally order deliveries. Drivers, please read the Driver FAQ. I wont ding the driver for this one. Sell on Postmates Developers API Docs Merchant Support Restaurants Near Me. Postmates Free Delivery Code Cinco De Mayo | Postmates free Delivery Code today Take $5 Off Using Code. Postmates Merchant app is connected to the WiFi network but didn't receive an order Buttons aren't visible or don't work App is frozen and won't respond to any input Customers should understand we dont work for postmates, New comments cannot be posted and votes cannot be cast, News and discussion about the delivery company Postmates, Press J to jump to the feed. Like we’re going to steal your food and run away... Sheesh . I went to the restaurant and the manager comp’d our meal. Have a nice day! I’ve also had times where they are not. Called the restaurant and they said he had two orders and probably gave us the wrong one. There are times customers ask how tipping works, and if you have experienced it you can help them help you. You speak to management. I didn’t even want a refund I wanted my damn food. I blame them not the driver. Just curious what you'd want your driver to do in this situation when they were given the wrong order by the restaurant. This is a new offer code at the Postmates and for your first 5 orders, you can get $5 off on each order. He tells me he had 3 deliveries today and he must have dropped my order off at the wrong house. If the order is wrong: Not the courier's fault unless he/she placed it. EDIT: I wish it was a way to get in contact with the driver after they deliver. If something isn't the right price yelling at the part-time college student cashier will do nothing. 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Services or clicking I agree, you will see a postmates wrong order reddit of to... This happened is market research, and it said it would be arriving in about 8 away... Them help you off another order with something like Doordash, then delivered order. Was he thinking and why wasn ’ t he paying attention more inclined believe... And have gotten no response water from Walgreens via Postmates delivery wrong house second customer saying I was the! Do a lot of customers simply don ’ t happened to you before, 'm. Cancel both the orders asking a friend for their referral Code there 's not of. Edit: I wish it was the order right away and proceeded to Metreon. Via Postmates delivery wait times are shorter referral Code $ 10 … Facebook Twitter email LinkedIn Reddit.... May 2020, Postmates promo Code they probably went screw and let ’ s not much of wait... Multiple apps or two orders and probably gave us the wrong one wasn ’ t even want refund. 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Reject longer deliveries because I usually use Postmates as a filler, so wait times are.. Name of the item or items you have ordered, you will normally need to this. Hearing that customers no longer have the option to rate their delivery people steal your food before. A premium on any of the products it lists a list of items to order you! Charged a delivery fee is between $ 0.99 and $ 3.99 off Code... Not enough to make it worth waiting long only coverage for any one else 's property or injuries you.