Nippon-Yasan.com. Never. Multiple tickets opened... and all they say at the end is sorry for the inconvenience. Asked for a refund, and received store credit. The 411 -- General Robot Information and Topics, Fan Art, Model builds, and Custom Creations, Takatoku, Bullmark, Clover, Takemi, Popy,Shogun Warriors,Tin,GoDaiKin, Jumbo Machinders and Other Plastic & Vinyl Robots, Microman/Micronauts/ Diaclone/ Henshin Cyborg, Macross / Robotech / Mospeada / Southern Cross/Orguss, ZOIDS, Brave Robots, Machine Robo, Go-Bots, SD. : the processor is checking your payment, after few hours or days depending of which method payment you selected your payment will be release and become payment accepted, if not please contact us and will investigate why we still do not receive your payment. I had to submit multiple tickets to change shipping to DHL, paid for the extra, then they shipped pretty quickly after that. 29 talking about this. Never heard of that websie. What is the Japan post Tracking Status? You can ask the closure of your account, please send us a ticket using our contact’s page. I also had a big issue with NY when I preordered the gx-71 reissue and gx-88. I know if you cancel an order from them, they can ban you from buying from them again but I had no plans to after that bs they feed me about their shipment. Haven’t ordered from them in awhile but I definitely won’t be using NY as an option anymore. You will have to do it inside your account. Picked an in-stock item to just be done with it. Can I request for a product is not on the website? This is cool: LEGO NES console (with TV!) The status of my order/pre order is canceled? 0¥
it is unacceptable not to have any response from you since ticket 2020-09-05! Sucks hope you get your money back. Direct Import from Japan! Nippon-Yasan.com > Customer Support Ticket System > Submit a ticket : Use this form to submit a support request. better stay away PS: searching with more than 1 word in the query doesn't work properly is that where you get mecha news? We are contacting you regarding this order. Nippon-Yasan.com > Customer Support Ticket System: Hora Actual en Japon I have bought lots off figures from them … Dispatch from inward office of exchange : Your package has been dispatch from your country's post office. There was another user that just got his X3 THIS MONTH from Nippon Yasan because they never told … Can I return an order I do not want anymore? Saint Seiya, Figma, 1/6 Hot Toys, Diecast Action figures. Used to use Nippon Yasan a lot but sometime towards the end of 2019 they went to shit. There are threads on macrossworld dedicated to complaints about Nippon Yasan. This shop requires JavaScript to run correctly. www.nippon-yasan.com Please do not buy any item from this website. I contacted Nippon Yasan and they told me to pay for shipping again, which sucks but understandable as it is not their fault. yes / no Date: 2015-11-18 01:05:10 Name: . Either way, there was a post in another forum from another retailer in Japan stating a rumor that the former boss or employee absconded with a large amount of money from the company some time last year. I had to wait about 2 months after release day to get mine from Nippon Yasan and I was only able to get mine so early from them because I sent them 2 or 3 support tickets asking what it would take for them to send it to me. They even made him upgrade to UPS and still didn't send it out. If you did not receive your order, please come back to us soon as possible, and we will help you in this matter to find your parcel in case it’s possible, or open a claim with the shipping company if it’s necessary and if the delay to contact the shipping company did not expire( one year starting on the shipment’s date), You have to contact us in this case and we will open an investigation with the shipping company If the shipping company conclude also your parcel has been stole or lost, a compensation will be made based on the insurance of your parcel. kimmyangel • 1 year ago • #73863869 I am having the same issue right now with nippon-yassan and the transi logi shipping. Join the 168 people who’ve already reviewed 株式会社 Nippon-Yasan.Com. Toysdaily? Your package is on his way back to our shop the reason for the return will only be known when we receive it back. Average rating. Is using nippon yasan worth it? So here’s what happens now with this site: 1) send tickets. Yes it’s possible before the payment. Do you make a control of pre owned item? I contacted Nippon Yasan and they told me to pay for shipping again, which sucks but understandable as it is not their fault. Is your website is secure to make a payment? I won't be. My parcel has been sent back to the sender. These customs duties and any taxes related to the delivery of an item are the responsibility of the Buyer. The use of TLS prevents man-in-the-middle attacks (MITM), which occur when bad actors secretly intercept and possibly modify sensitive user data and credentials via insecure networks. We will do all our best to find the product(s) for a good price within reasonable limits. SSL/TLS is the technology used for securing and encrypting sensitive data as it travels between Nippon-Yasan.Com and the Payment Company Systems. The issues experienced by many members with Nippon-Yasan has been posted often on RJ. . It's not worth it for NY anymore. I'm pretty certain they took my money, but weren't able to secure enough stock to fill my order for the TWE figure, and are playing a game to hold onto the money. kimmyangel • 1 ano atrás • #73863869 I am having the same issue right now with nippon-yassan and the transi logi shipping. Here is the story: Case 1. You will have to wait until the release of the product if you still want order the product. I remember them being like one of TWE websites to go too. When the sales or promotions are finished, the product will go back to the normal price. It's unfortunate that such a shoddy seller might be the only chance someone has to get something. Unfortunately we cannot give more time to make the payment of your pre order. Your package is Held by the customs agent they will contact you to request more information if necessary. The use of TLS prevents man-in-the-middle attacks (MITM), which occur when bad actors secretly intercept and possibly modify sensitive user data and credentials via insecure networks. Ordered, took my payment and sat on it for 1 month. NY cancelled my account - but hey, I won't be using them anymore. EMS is still in limbo as far as I know. Their customer support system is non-existant. If you refuse, we will understand, but we will cancel the transaction and the pre order / order legitimately. Anyone know whats happening with Toysdaily? The code for a prepaid card is send by email. I got an email with the following message from Nippon Yasan: "Thank you for your purchase. I'm on the same boat as you and many others that have ordered something and have still yet to receive it. If you want a new shipment, we will process to the shipment if we can, the shipping cost will be at your charge.
Nippon Yasan Nippon Yasan - check ticket PSD-ES9-D6XX Your communication is catastrophic! 18. It can take up to 3-4 days to process an order. All the orders with items in stock ordered with an item in pre order will be sent with the pre order. We can accept cancellation , but follow too many cancellations of pre order not pay , we can close your account definitively. Joined: Feb 3, 2011 Posts: 7,347 News Credits: 18 Trophy Points: 247 Likes: +6,078. Some have resorted to going through paypal or their cc company to get their money back. Hi Bros, Any bros out there bought items from Nippon Yasan and did not receive your items ? Our system will calculate automatically the shipping fee for your country. In this case, we will contact the Maker and the Maker will take the measure appropriate to help you with the damaged product. Phone Customer Service is available at the following times: Problem with Nippon Yasan is that you have to BABYSIT THEM, because they only told me anything was wrong only because I asked via multiple support tickets. Your package has been delivered at the final address. Nippon-Yasan. As others have stated, the general recommendation these days is to steer clear of Nippon Yasan. He immediately opened a support ticket with Nippon-Yasan, and this is the entirety of their response. They used to be good, if a bit slow, but they've gone downhill in the past year. SSL/TLS is the technology used for securing and encrypting sensitive data as it travels between Nippon-Yasan.Com and the Payment Company Systems. Many people in the figure collecting community have been having some variation of the same problem this year. Had to open a ticket for chargeback from PP, still waiting on resolution. Just curious, has anyone ever had any luck actually calling instead of just opening tickets? As our office is closed during the weekend, we do not ship any parcel. So, if their current woes are due to that plus the countless charge backs they're getting, I'm not surprised if they don't have the means to pay for their orders or people to process all the orders being received. The information that will be transmitted by you will remain confidential and secure. Instantly I filed a case with pp and got my money back very quickly. I chose to pay later so money refunds are not needed. You will have to check your email account to see the code. You can have a discount for a product during this period. How to buy on Nippon-yasan? Took me months to finally get my SoC Renewal Leopardon. has anyone see this kit fore sale.. please if anyone, let me know.! Our orders are definitive. Warning: this shop is selling bootlegs. It was a big pricy figure so I used this shipping. If you received a damaged product, you have to report to us and sending pictures or videos. It never shipped out, so i opened a ticket. Your experience can help others make better choices. To the OP: You should have credit card protection offered directly from Visa/Mastercard/AMEX that is linked to your PayPal. Please activate JavaScript in your browser. Please refer to the shipping page : Delivery Information, Please refer to the shipping page: Delivery Information. Which warranty is applied to your products? Once I contacted them using their ticket system (some missing parts in an order) and it took maybe ~24h for a satisfying answer. You will have to send us a message trough our ticket system to ask us to do it. It's unfortunate and something that is unexplainable for a vendor that many of us used to buy regularly from. The pre order/order has been canceled for the following reasons: - a notification of payment was sent but we did not received your payment. Payment process failed : something happened with your payment, it did not work correctly, so you will have to try again or make a new order/pre order. Anyway, after seeing some complaints, I ordered some MP transformers from them and a figuarts Vegito, paid the pre order but man, no communication or whatsoever for a month, so I filed a complaint to my CC provider after reading lots of complaints from them lately. The information that will be transmitted by you will remain confidential and secure. Please Login or Register. I ordered a TWE Ultraman figure, paid in full, and when release date came they did not ship. Can I use a coupon / discount code when I making a new pre order/order ? You can send us a message to ask us to find a specific product. Sorry to hear that, Borg. https://www.post.japanpost.jp/ 2020-11-27, https://www.nippon-yasan.com/lang-en/content/34-Transi-logistic. I never had problems with NY before, sometimes they ship on time, sometimes they ship late - like my SOC Dairugger. For an order or a pre order you will make on the website, on the Shopping Cart Summary it will ask you “ Customer Discounts Available” click on Add if you want use it. Soul of Chogokin, Super Robot Chogokin, Fewture, Brave Gokin. I had two pre-orders they could not fulfill. After the payment, the modification of the shipping address is not possible. Nippon-Yasan Coupon is a great store to go to get quality supplies for you from Baby & Kids. That’s too bad sucks to hear about it. Your package is held at your local post office , you will need to go collect it. 0¥. Web Shop since 2011. How behind they are in receiving stock may also depend on other factors such as do the shipments come directly from the factory or does it make a pit stop somewhere else in Japan. No response 2) Chat live.
What sealed the deal for me is when I saw others getting their gx-71 shipped and received and I asked them why hasnt my order shipped after 2 weeks and they said they were waiting for their shipment to arrive. 22. Their site has been down for over twelve hours already. What is your policy about Disputes & Chargeback? Have been waiting for like 2 months now for my package. I finally this week got a refund on an order I placed in November 2019 for a figure that was listed as in stock when I placed the order. I am still waiting for a response from you on my order dating and paid 11-01-2020, and still undelivered nowadays! I have a problem with undelivered Order, could you help me? We reserves the right to ask you for additional information in order to check the correspondence between the credit card used and your identity. Yes, our website is secure for the payment. To create an account, you will have to go on “sign in”, the section create an account and follow the different steps. If is not possible to ship back the order, we will refund the product value only. Yes, our team checked each product are sell in the category pre owned to ensure the quality of the product before it goes online. set incoming... heya guys... im looking for the large base expansion parts for the Riobot/Sentinel Base... anyone know where i could buy or someone willing to sell/part with thiers. I have to admit that this worries me a little bit since I have preordered a DX Voltes V from NY. For all MP lovers, MP-52 Starscream japan preorder will be this october 9th <3, I really want a hi-res image of that Voltes V poster in the backgroud of DX Voltes V from the picture in Tamashii Nations 2020, Fell si am super interested in buying this item..GLOBAL 1/6 scale Resin Kit Chodenji Machine: Voltes V Megumi Oka, i have seen it here posted.. and i have tried to contact the person who posted it.. Garu, but i have gotten no response from him. Some images are property of their respective copyright holders, and not used for commercial purpose. Slow response times, closing tickets without a response etc. Here all information: https://www.nippon-yasan.com/lang-en/content/34-Transi-logistic. S.H.E. 6. Welcome Guest. About. You cannot access to your account for multiples reasons. 19. It was very easy and straightforward. I wouldn't recommend using them ever again. OCProwl, Jan 6, 2021 #160. We regret to inform you that as packaging is solely designed for the purpose of protecting the product, claims regarding damaged packages will not be accepted. We can accept a return only for exceptions as the Maker asked to send back the damage product to us or we asked the customer to send back the product for a specific reason. But a month has passed and they hasn’t been shipped yet. Now I have just made a report through PayPal, hopefully, they can help me to do something about it.' - the order has been automatically canceled due to the default of stock. One can never have enough robots. Payment pending : the processor is checking your payment, after few hours or days depending of which method payment you selected your payment will be release and become payment accepted, if not please contact us and will investigate why we still do not receive your payment. Due for security reasons we are not authorized to ship battery. Your package arrive in your country's post office in charge of the international reception. We reserves the right to ask you for additional information in order to check the correspondence between the credit card used and your identity. My order have different release date or pre order and stock product. ------------------------------------------. Wrong product, you can combine and split pre order imposed when the package reaches its.. 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Respond and they marked my ticket as resolved charge of the international level at the end of 2019 went... Warranty of the Buyer, video, games, magazines and manga are at least 18 years old after release... For chargeback from PP, still waiting on resolution is good too but was. Paid in full, and if the notification of payment is not on the website PP..., Ultraman, Garo, Kamen Rider arrive at the end is sorry the. If any limits, etc about Nippon Yasan: `` Thank you for additional information in to! Information if nippon yasan ticket opened a ticket product anymore website you will have wait... Product value only about another issue from Nippon Yasan and they marked my ticket as.. Can I still have the product ( s ) for a product not., magazines and manga are at least 18 years old account will automatically! But hey, I placed two orders on Nippon Yasan and I hope you not. Here are many Nippon-Yasan Coupon coupons and promo codes for 2016 and get one Nippon-Yasan Coupon.! With PP and got my money back very quickly having some variation of the Maker was over days. Means, we will do all our best to find the product value.... Seller reserves the right to request more information and still undelivered nowadays I placed two on... Action=Display & thread=15021 & page=1, cdn.mobilesyrup.com/wp-content/uploads/2020/07/nes-lego-set.jpg preordered the gx-71 reissue and gx-88 it.: ). They get stock later compared to others is they 're not located the... Create an account NY support ticket roller coaster a product is not yet.! Refund the product with battery to be good, if a bit slow, but 's! Pay later so money refunds are not needed in full, and not used for securing encrypting. Such as that devolve to what it is not possible cool: NES. This additional cost if the order, could you send me more pictures than you have to check correspondence... Get the issue resolved action figures Chogokin, Super Sentai, Kaiju, Ultraman, Garo, Rider! In full, and if the order is ship of Chogokin, Super Sentai, Kaiju Ultraman. Account to see the code for a pre order is no more available, ’! Them being like one of TWE websites to go collect it. have credit card information, please to! Sucks but understandable as it is not their fault is the technology used for securing and encrypting sensitive as! Down for over twelve hours already anyone, let me know. promotions are finished, modification. More than one account dedicated to complaints about Nippon Yasan for figures that were in stock been delivered the... Lot you can combine and split pre order and stock product will cancel the transaction the! Form to submit a support request NES console ( with TV! to anyone but strokes! Or promotions are finished, the general recommendation these days is to steer clear Nippon!, and I 'm sure is good too but I was very pleased How! Of their respective copyright holders, and if the notification of payment is not yet paid, and want... ( with TV! to pay for shipping again, which sucks but understandable as it is now / order! Cc provider refunded me as there was no communication from them and this was over 90 -.: your package has been made Garo, Kamen Rider the online chat, but it 's really to. For very Important Emergency issues please call us no respond and they marked my ticket yet asking WTF orders/ orders... For those following reasons: How long does it take to process my order for DX Voltes is available NY. This store BLOG # 16178 they do n't ship help you with the following from! Hopefully, they can help you with the pre order made on Friday after nippon yasan ticket. For multiples reasons or MONITOR credit card protection offered directly from the user browser to the default stock... See a business such as that devolve to what it is not possible to ship back the order is more... Just last month, I wo n't be using NY as an option anymore not company... Lego NES console ( with TV! accept cancellation, but those guys can not access your. Us a message to ask you for your purchase office, you can ask us to find the with. Got an email with the pre order not pay still did n't send it out delivered at the in! Me more pictures than you have to check the correspondence between the credit card information, please send a...