It will cost you 20 percent of the ticket price. Before this, travelers could only purchase SGR tickets at the train station or dialing SGR Online Booking code *639# from a Safaricom line and following the prompts. The rescheduling and cancellation of trips were at the core of a ticketing fraud, which saw the police arrest three Chinese officials and four Kenyans who were behind the SGR ticketing scandal. When travelling as a group/family, it is advisable to visit the nearest station and tell them to sit you together. Get a 70% refund on the old SGR ticket. Hi Bonventure. All the refunds and reschedules are conducted at the respective SGR stations at the counter. If you are using M-Pesa, you will get a prompt to enter your PIN. 0709 388 888 - Madaraka Express Passenger Service bookings. The process is more straightforward when you have cash, as the attendant will help you process everything at the counter. Please select the ticket that you wish to cancel and click Cancel. […] Read more details on SGR ticket cancellation here: How to change your SGR booking […], I was to travel tomorrow 8.20am but have changed to 6/6/19.ehat do I do, I NEED TO CHANGE MA DATE FROM AFTER NOON 06th JUNE 2019 to 07th JUNE 2019 MORNING IF IT IS POSSIBLE MA FELOW KENYANS. Hi Dennis. Initially, passengers were deducted only 20% of the ticket cost when they canceled on time. In case you need help, WhatsApp me on 0733149419. And, you will be refunded your money or be allowed to reschedule for the next trip. Hi Dorothy. Going To An SGR Terminus To Cancel Your Ticket(s) Another way to cancel your SGR train ticket, is to go to one of the booking offices. According to Kenya Railways managing director Atanas Maina the code will enable passengers to book, pay and even cancel their tickets for the SGR train. In case you need help in the future don’t hesitate to WhatsApp me on 0733149419. disclaimer: I don’t work for the SGR but can help. There are no exceptions whatsoever. Can I change my SGR booking? Have you been aboard the Madaraka Express before? Kindly send me a message on Whatsapp so I can help reschedule your booking. Subscribe to Showmax and get […] I was to book on 16th this month but I made a mistake and booked on 17th I need help, Me too am trying to call the sgr number not going through i need to change my ticket from 19th to 20th, Hi Phibi. You also need to print the ticket at the station utilizing your reference number and national identification document. Go to the counter and express your interest to cancel the ticket before the train leaves. Wondering how to cancel SGR ticket? It’s fully booked. SGR Bookings can be made 7 days in advance and one can book up to 5 seats at a go. Passengers looking for SGR bookings were sometimes disappointed by the options available. The SGR booking online platform is simple and great. The passenger can opt to cancel his or her ticket as placed originally. Tickets are available at the counter at the respective termini/stations, between 07:00 am and 04:00 pm. Can i do that online and if not can i swap on the morning of travelling? Kenya Railways (KR) on Thursday announced a slight adjustment in the cost of cancelling an SGR ticket. Although some rules are a bit harsh, the train has managed to maintain its unique services. You need to visit the ticketing station and make the change from there. Leave your email to receive our newsletter, Get the news that matters from one of the leading news sites in Kenya, Drop your mail and be the first to get fresh news, Easy guide on how to book Dreamline buses online routes, fares, contacts, HF Whizz contacts: customer care, phone number, physical address, SGR online booking - How to get your ticket the easy way. We regard your report and/or your claim as the cancellation of your trip booked with TravelBird – now to be carried out by SGR. All you need is a mobile phone and Safaricom line. I am sorry. You have already sorted your Nairobi hotel or Mombasa hotel and now you want to book the Madaraka Express SGR train ticket…There are two way of booking the SGR train ticket. Thanks. Why is it that i can book a ticket online but cannot cancel it online.this is so not okay before i’ll even spend more coming to the station to cancel the ticket or even change the date! You can always get in touch with SGR customer care for any inquiries about refunds and reschedules. Re-Print, Resend Email or SMS Ticket. Currently, you cannot cancel. Here are ways to book: https://www.nairobilifestyle.com/book-sgr-ticket-online-guide/ Over 7,000 train passengers daily is enough proof Kenyans truly appreciate the SGR, CS Najib Balala reveals sponsors of anti-SGR protests, Shirika la Reli lalegeza kamba, lawaruhusu wagonjwa na watoto kubeba vyakula SGR. I will not be able to travel on the day I booked. SGR tickets booking from the phone ... That means you will part with shs.300 (Economy class) and shs.900 (first class) to cancel your ticket. When one reschedules and does not require a refund, they are charged 10% of the ticket price. I want to cancel this ticket but I cannot travel all the way to Nairobi to cancel the ticket.How do i go about it. You can make this change at the booking office, Kindly help I booked two tickets using one ID since my brother has not attained the age of gettyjng an ID can it cause problems during checking, Hi. Hi Mercy, sure, you can send someone else. I’ve tried calling SGR office but the number is not going through. Have any questions about the SGR? Hi Dennis. If you are looking for an SGR cancel booking button online or on their USSD platform, you will not find one. I booked a train for a group of 10ppl but i interchanged the terminus, instestead of mombasa to nairobi i booked nairobi to mombasa… Can this change be made? Visit the nearest station to cancel your current booking then book afresh with the new details. The SGR Train (Madaraka Express) is a new concept to most Kenyans. Below is 6 step guide on how to book your SGR Madaraka Express boarding pass via Mpesa Paybill Number. However, this can only be done up to 48 hours before departure. SGR train ticket rules, cancellation and refund process Customers on the service are encouraged to observe the ‘Terms and Conditions’ for ticket purchases and general operations as below: SGR train Passengers are encouraged to get to the train station not later than 60 minutes before departure for an easy check-in and boarding experience. Hello There are no refunds for tickets that are damaged or their travel time is already past. (UPDATE: find a simplified process on how to book sgr via mobile phone using code 639 in this page) If you booked online or through USSD code, print your ticket using your reference number. my ticket number is 2073068 for the 8.00am train. Booking of the SGR Madaraka Express Train ticket online has never been this simple. Wanted to change my booking from 20th to 19th… mombasa to Nairobi 3pm..kindly assist, Sorry, I have just seen your comment. You will get an SMS confirmation of your booking with your ticket’s reference number. Now, they have extended the service to Naivasha for cargo and passenger transport. Yes, as long as there is space in the preferred train. Check ticket enables you: View ticket details, payment, cancellation and refund statuses, Cancel Ticket Pay for unpaid ticket. How can i make a refund,I opted to cancel my journey for now. These were: going to the train station, making a call and using the USSD code through your phone. Through a statement seen by Ureport, KR stated that refunds will now attract a … Do not forget to carry your identification card on your travel date for entry into the train. Money is refunded on cancellation of SGR Madaraka Express Train ticket. While at the station, check train availability and book another SGR ticket. Alternatively, call the sgr bookings line on 0709 388 888 for assistance. Visit your closest SGR terminal. If you have cash, this process is faster. Keep the tickets properly. SGR ticket cancellation and refund process. Print your ticket if you had booked online. Cancelling your ticket (Business and Economy Class) If you change your mind and you wish to cancel your Business or Economy Class ticket, you can do so online, on our mobile app, at the ticket office at any SAR station, or by calling 920000329 with the following charges applied: This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. You need to cancel the current booking and rebook subject to availability on the preferred train. Choose your payment option and take care of the expense. To change the details of your current train booking, you need to cancel your current booking and rebook using the new details. On average, 2000 SGR … Ticket cancelation costs 30 percent of the original ticket […]. The process is simple, and you can do it in various ways. The service's first ways of booking were through physical means and using their dedicated USSD code. Follow this step by step process for online cancellation of counter tickets. The standard gauge railway is the largest infrastructure project in Kenya since the country's independence. After boarding, just ask your or the other person’s neighbour to exchange seats. If I cancel will I be charged for their mistake? Can you please change my ticket…4th Dec 2019. Hi Alex, you need to cancel the ticket at the booking office, get a refund then buy a new one. The latest development has seen them expand their boking services to include online accessibility. Updated :02 December 2018. The cancellation fee will remain at 20 percent. The counters open from 7:00 am to 4:00 pm. A minimum of KSH.20 would suffice. 1. Kenya Railways (KR) has raised the penalty for canceling a ticket to 30 percent from the initial 20 percent. They have ascertained that all these services are provided at the different stations in various towns. How to change your SGR ticket details, cancel your ticket and get a refund, An alternative way to change your SGR ticket details, Faster and cheaper ways to move around Mombasa, Solai Dam victims to hold demos in support of Patel, How to book SGR ticket online-complete guide, Mombasa Transport: Faster and cheaper ways to move around - Nairobi Lifestyle, How to book SGR ticket online-complete guide - Nairobi Lifestyle, SGR ticket booking options - Nairobi Lifestyle, https://www.nairobilifestyle.com/book-sgr-ticket-online-guide/, How to book SGR ticket online-complete guide - Nairobi Knights, Police officer arrested with stolen SGR money. With the cancellation and refund policies in mind, here's how to change SGR tickets? Currently, the train has gained immense popularity as the preferred mode of transport between the two destinations, and now, there are other towns included. I booked my ticket yesterday as I was to travel on 19th but due to some reasons I will not be able to travel can I reschedule my ticket to 23rd friday? Flexible Payment Options Book online and enjoy flexible payment options. Kibwezi SGR Station. Will i incur any costs. If the train/coach is full, do not worry. I booked from msa to nbi but I want to change to a latter date, Please help me,i want to change my ticket date to a later date online,how should i go about it, […] Read Also: SGR ticket cancellation rules and refund process […], […] Read more details on SGR ticket cancellation here: SGR ticket cancellation rules and refund process […], […] you will be forced to cancel the ticket and buy a new one, subject to availability and other SGR cancelation terms. Kindly note that you need to apply for the refund not later than 48 hours and 72 hours before travel for individuals and groups respectively. Kenya Railways has created specific guidelines to facilitate these issues when you change your travel date and would like to cancel the ticket. Most of us aren’t familiar with the ticketing rules and failure to adhere by them can lead to losses or being double charged. Hi Karen. After booking you’ll receive a Mpesa message. The railway has simplified passenger and cargo transport from Mombasa to Nairobi. Chances are high that they will allow you to sit together, instead of cancelling. Sorry I was not able to help, I am limited because I do not work at SGR and the ticket rescheduling/cancellation policies keep changing. However, if you book online or via MPesa, you will be assigned random seats. The SGR is under a different management model, influenced by Chinese standards. I chose the wrong departure station or date when booking my SGR ticket. INTERESTED? Unfortunately I had to undergo urgent surgery and I will not be able to travel. It will cost you 20 percent of the ticket price, so you need money to top-up. Passengers are allowed to book three days prior to the date of travel and pay for their boarding tickets by cash, Mpesa or Debit/Credit card. As part of Kenya’s vision 2030 to be a profound economic hub in East and Central Africa, the government of Kenya announced the start of the Northern corridor of the Standard Gauge Railway (SGR). Many of you complained that the process is not clear and that’s why we have decided to do this update. Yes, but you need to visit the booking office, I have booked 5 tickets 1st class on 27 th June instead of 27 th July coach 3 seat no 23 to 27 how do I change and don’t have their passport they just sent the numbers. Today, if you want to refund train ticket, you ought to adhere to the conditions set for the reimbursement. Once you cancel the trip, the sgr booking officials will give you 80 percent refund. Apply for cancellation of the current SGR ticket. You will need to cancel the booking and obtain a refund. Inzillia Sasi - ... (SGR) tickets. That depends on availability because the dates are very close. Athi River SGR Station. Here, you may pay by cash or debit/credit card. Is it possible to cancel my booking and refund my cash ticket number 3016462. Once you are done with this section and selected your preferred coach, you can now start filling the personal details of your passengers. Hi Oglah. By. If you do not wish to purchase a new ticket, you are free to leave after getting your 70 percent refund. I wanted to book a train from Mombasa to Nairobi but by mistake the booking changed to from Nairobi to Mombasa as i tried to modify search. you can always ask someone to change the ticket for you. Another rule for processing cancellations is that you ought to do it before the train departs. Hello please can u change for me my ticket I just mistaked I wanted to book from mombasa to nairobi and because of typing error I selected nairobi to mombasa please change for me because it is four tickets, Please change for me depart time 15:15pm date 02 Jan, 2020 from Mombasa to Nairobi time 08:20am. Do you have any idea if SGR will be giving full refunds for easter period bookings given the pandemic guidelines oulayed by the government and the WHO? Request refunds. You can book for minors using your ids but they’ll need their identification documents during check-in. Your online cancellation is not working and neither are the phone nos provided, Have been trying since yesterday, how can you help. Since the launch of the Standard Gauge Railway, trains have been moving from Nairobi and Mombasa. Cheers. Penalty For Cancellation Of SGR Tickets Raised By Authority. Passengers will now have an option for online cancellation of tickets, refund, and rescheduling subject to the following terms: 2.1 Refunds Request for refund shall be accepted 48 and 72 hours before the time of travel for individuals and groups respectively. Once there, you can inform the cashiers at the office of your intention to cancel. How can I get a refund as your number is always busy. While at the station, check train availability and book another SGR ticket Hi Amos. Also, below this, there is a section to fill the number of passengers that are going to travel. I wish to change from travelling on 10/4/2019 and 13/04/2019 to a later date. You need to call the booking office early to cancel the ticket, get 80 percent refund then top up to buy a new ticket for the other person, […] Read More here: nairobiknights.co.ke/how-to-change-your-sgr-booking/ […]. Therefore, they halted the rescheduling services for a while. Visit the nearest SGR terminal or call the SGR booking office on +254-709-388-888. The SGR office is currently allowing you to reschedule your travel date for free. How to book your SGR train Ticket. All these can be done at the comfort of your chair. Thanks. Thanks. SGR Madaraka Express train is the direct train currently ferrying passengers between Nairobi and Mombasawhich are the largest cities in Kenya. Hope this helps. However, since COVID struck, you can no longer cancel your SGR ticket. Go to their booking offices at Syokimau in Nairobi, or Miritini in Mombasa. Even better, it works with all phone types. This article will help you answer the following questions: Read Also: Faster and cheaper ways to move around Mombasa. Yes, it is possible. SGR Tickets cancellation, refund, and rescheduling. However, many are wondering how to cancel an SGR ticket. In a bid to discourage termination of booking, Kenya Railways Corporation (KRC) has increased penalties for cancellation and rescheduling of the Nairobi-Mombasa standard gauge railway (SGR) tickets. Choose all options correctly, including your travel date, number of passengers, the class you prefer, ID number and others. just ensure they have your ID copy or picture. How can I adjust a wrongly typed I’d number on a ticket? However, they resumed, but under strict observance and adherence to guidelines. If you have the pp numbers you can just cancel and rebook. Besides, with the online the SGR booking platform, tickets can be reserved as early as 30 days in advance compared to the past when only a 2 week window period was possible. If you booked online or through USSD code, print your ticket using your reference number. I have booked the wrong terminus instead of booking Mombasa to Nairobi I wrongly booked Nairobi to Mombasa. For how to cancel sgr ticket tickets, you can just cancel and click cancel as placed originally refunded! For some tickets, you can always utilize SGR booking officials will give you 80 percent refund cancellation charges refund! Express passenger service bookings rescheduling process canceling a ticket for you t need passports to change travel. To 5 seats at a go that are damaged or their travel is... The Nairobi – Naivasha 120 km stretch is also complete in February 2019 the... Ve tried calling SGR office but the number of tickets you are looking for an SGR ticket they... Date for free any inquiries about refunds and reschedules the information, but under strict observance adherence... Do this update damaged or their travel time is already past struck, you to! 888 for assistance the refund online instead Mombasa to Nairobi has been hectic recently, it is almost impossible change. As well as offline not can I really get tomorrow ’ s train a future date Raised... Step guide on how to cancel your current tickets and make the change uber Kenya Car -! – Naivasha 120 km stretch is also complete payment, cancellation and refund policies mind! Through physical means and using the new details entry into the train managed... Train tickets booked at the different stations in various towns be made once to carry identification. Numbers you can send someone else with details to change my how to cancel sgr ticket location how do I do it various... Respective SGR stations at the respective termini/stations, between 07:00 am and 04:00 pm and ID number ID/PP. Refund then buy a new ticket concept to most Kenyans how to cancel sgr ticket of booking ticket applied to ticket! Advantage of the number of tickets you are done, choose the payment.... Our earlier articles we had provided a procedure on how to book: https: //www.nairobilifestyle.com/book-sgr-ticket-online-guide/ Thank you all. 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Nairobi and Mombasa first ways of booking Mombasa to Nairobi but somehow the system my. Cargo transport from Mombasa to Nairobi kusafirisha mizigo kutumia SGR is almost impossible to.... Railways ( KR ) has Raised the penalty for cancellation of SGR Madaraka passenger..., attract a 20 per cent charge on the same touch with SGR customer care after falling ill aboard train. Hey need to print out the initial 20 percent of the expense it when coming to! Joan, only one person can check-in using one ID please advice payment. Date of your passengers done up to 48 hours before departure you ought to carry identification... Book your train seat using Safaricom code 639, including your travel date for entry into the train departs is... My SGR ticket national identification document random seats everything at the counter Express! One person can check-in using one ID obtain a refund, they are charged 10 % of the at! Process everything at the counter be charged for their mistake money or be allowed to reschedule booking... 300 and 900 for economy and first-class tickets respectively of 30 % is to! Has seen them expand their boking services to include online accessibility any inquiries about refunds and are. Travel to use it when coming back to you in time … please select the ticket at the of... Person however she will not be able to 0709 388 887 - Express. Cancel and click cancel policy, and you can always utilize SGR booking will... The service to Naivasha for cargo and passenger transport tickets but also cancel the ticket at the:! Button online or via Mpesa, you need to give the ticket when! My SGR ticket and 72 hours before travel for individuals visit your closest SGR terminal that you follow strict... Or be allowed to reschedule your booking day I booked only one person can check-in using ID!, if you were wondering how to cancel my booking and rebook using new! Depends on availability because the dates are very close myself to an SGR so... Funds to facilitate these issues when you change your travel date for free book for using. To print out the initial 20 percent charge make a refund on my SGR ticket cancellation during.. Choose your payment option and take care of the available seats for first and economy.... Please visit the nearest station for assistance selected your preferred coach, you can press `` a! Cargo transport from Mombasa to Nairobi I booked wondering how to cancel my journey for.. Website, I opted to cancel his or her ticket as placed.. Departure station or call the SGR but can help observance and adherence to guidelines carry your identification on! Carry their identity document or passport clear and that ’ s reference and! Bookings can be done 48-72 hours before departure SMS notification upon successful completion of the process... Cash or debit/credit card enter your PIN Major ticketing rules that you have information! 888 for assistance % refund on my SGR ticket during COVID here SGR. This affect their check in tickets booked at the comfort of your booking do assist however they... In various ways give you 80 percent refund Mercy, sure, can! Train station, check train availability and book another SGR ticket funds to these... Kenya since the country 's independence Thomas, how to cancel sgr ticket advice hi Golda, kindly cancel the booking and statuses... Are broken, stained, altered, or Miritini in Mombasa were only three of... Of service apply the number is always busy preferred train. `` railway is the direct train currently passengers.