Unitrends recently released Version 9.0. Unitrends recommends incremental forever strategies for all clients on all OS that support that model. What are the purchasing options for Unitrends DRaaS? Explore other articles and discussions on this topic. Technical Customer Support Engineer - Level 1 Are you “Crazy Committed” to customers and IT…See this and similar jobs on LinkedIn. Unitrends Backup software is a core element of Unitrends integrated suite of ... Enterprise Backup Standard with Platinum Support, Per Socket, 1 Year For any size environment, adds 2nd ... size and processing capacity. Do you have something to say about Unitrends? Rights Reserved, You Are About to Contact PissedConsumer.com. Product. This article is intended to discuss known software defects in Microsoft Hyper-V 2012 related to Cluster Shared Volumes (CSV), and Microsoft’s supported/recommended configurations and patches required to allow successful 3 rd party backups of Hyper-V 2012 systems that utilize CSV. See additional pricing details below. Contact Unitrends customer service. Unitrends produces a number of physical appliances ranging from small desktop backup appliances to large rack-mounted backup appliances. We know that as an IT professional on a team with limited staff and a LOT of other responsibilities, you don't have the time, budget, resources, or risk tolerance to manage a complex backup environment. Glassdoor gives you an inside look at what it's like to work at Unitrends, including salaries, reviews, office photos, and more. × Need Support? There is a security_option for SMB2 available. Posted Just now. 000003749. We are here for you any time for any reason. When contacting Unitrends Customer Support, Customers should be prepared to provide the following information (listed in order of importance): • Existing case number - or - • The Unitrends appliance Asset Tag (serial number) and Application Version number. Unitrends has solely supported this product for over a year, while many people in support have yet to be properly trained, however we are expected to provide expert support to our customers. Unitrends is built on 30 years of innovation, creating solutions to your problems. The physical appliances typically consist of some level of redundant components; most notably RAID in the form of RAID 1, RAID 6, and RAID 10. Country . Seamless integration with the cloud delivers long- term retention and Disaster Recovery-as-a-Service (DRaaS) guaranteed with Service Level Agreements (SLAs). Unitrends increases uptime and confidence in a world in which IT professionals must do more with less. See To configure connection options. If this is already equal to the MUX value. Task. In October 2013 insight Venture Partners bought Unitrends. Used for opening a remote tunnel to the Unitrends support team. City . With Unitrends Backup deployments, the appliance’s initial disk stores no unique data or backups. You can call Unitrends at (888) 374-6124 toll free number, write an email, fill out a contact form on their website www.unitrends.com, or write a letter to Unitrends, 200 Wheeler Road North Tower, 2nd Floor, Burlington, MA, 01803. The company has a partners program for MSPs and resellers. Unitrends DRaaS is an add-on DR subscription service available to customers with a Unitrends backup appliance (Recovery Series or Unitrends Backup) and a Unitrends Forever Cloud or No Limits Cloud account. What happened? Unitrends also produces virtual appliances for VMware and Hyper-V marketed as Unitrends Backup. Mar 4, 2020 • Break Fix. Unitrends recently released Version 9.0. Use to stop active copy jobs, reset the backup copy processes, then restart active jobs that were stopped. Then it's a matter of plugging it in because they do a lot of the maintenance work themselves. 200 Summit Drive, Suite 200; Burlington MA 01803, USA; Main Phone: 1-866-359-5411 EMEA Sales Phone: +44 (0) 333 1500 399 Support Phone: 1-888-374-6124 Unitrends provides what they call a white glove service, where they monitor the devices. Use only when working with Support or following troubleshooting instructions in a Unitrends KB article. support-itivity.unitrends.com . Phone Number * Enabling popup pop-up for activation: Details Issue: How to register an Asset and obtain a new License? A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. You should hear from a Unitrends Support engineer shortly. Unitrends leverages high-availability hardware and software engineering, cloud economics, enterprise power with consumer-grade design, and customer-obsessed support to natively provide all-in-one enterprise backup and continuity. In simple terms, it is the number of processor sockets that reside in a hypervisor host. Unitrends MSP includes online, business hours, and 24/7 live support. The algorithm is subject to change in future. I'd Like to receive occasional promotional emails from Unitrends MSP. The company headquarters is based in Columbia, South Carolina, United States of America. Unitrends provides native protection for Nutanix’s Acropolis hypervisor as well as extending on-premises backup and continuity to secondary, remote or local Nutanix nodes or the Unitrends Cloud. There are more than 200 employees at Unitrends. Purpose. Unitrends has been providing award-winning business recovery solutions for any IT environment for over 25 years. SUMMARYDefects that were found by customers and resolved in 10.3.X-series releases.DESCRIPTIONThe following article lists defects that were found by customers and resolved. endobj View full review » Our world class team has been supporting Fortune 500 companies for over 20 years. This article describes the location of the authoritative external version of the Unitrends RESTful API. Unitrends Backup is designed with the flexibility and adaptability to eliminate multiple point solutions and decrease the amount of time IT staff must spend managing backup and recovery. Wrong David Crosby? Contact Us. There are four options on an annual contract and services can be combined: » Unlimited DRaaS – Delivers spin-up and full failover at a low cost for an unlimited number of servers/VMs, based on the protected capacity of your Forever Cloud Account. y�r�[^-.v���/w���M~���l��mn�y���]~�nq�\/v�������^z������٫����'B�FG,�u)��?��>aQ�g�б�Oc�e��z������>I�kj���קO�>{7z���tv=�|���E�F���� ���HCG)C�� ���E� lb��M����� �L��dq�~0������Lp��GS�^`d����ֱ�a4f�@�'T&26{4�[â�ڄ�i�%2]4���v.�l7Wܢ�1y���x�3�����i.3�����X ޅ����T�+:Ib�L����%V��Qi��{�!�F��EY�uj���2L�x� Unitrends leverages high-availability hardware and software engineering, cloud economics, enterprise power with consumer-grade design, and customer-obsessed support to natively provide all-in-one enterprise backup and continuity . Unitrends Backup is designed with the flexibility and adaptability to eliminate multiple point solutions and decrease the amount of time IT staff must spend managing backup and recovery. Support terms of 3 or 5 years can be chosen at the time of initial purchase or Support plan renewal. Four editions of the software are available. Unitrends increases uptime, productivity and confidence in a world in which IT professionals must do more with less. Unitrends backup appliances flexibly fit whatever cloud backup strategy is right for your business, and our expert Support Team is available to help with any need, local or cloud. Companies are selected automatically by the algorithm. jb����: ���2��\�e�d���s��r�$ǥ��l��.�,��Ϲ��x�6�s;1vL�*m�y�Z'���q��׀v��,Xld�F���y���X�o翼��2 96o�mR��`�l l� Used for SNMP trap collection for all proactive monitoring. We’d love to hear from you! The release notes provide brief, high-level descriptions of the features of Unitrends Free, highlight major differences between Unitrends Free and Unitrends Enterprise Backup (UEB), and provide information on system requirements and community resources. \ef��cCM-���C�x�yA� ��o�9��Bp>FA?�O��fy?�8���~1��6��6��pͻ��m��h~���������'b���]��ru�8譡�����4���Ο��g� [�tq-�'|���3Cna��ni�D G�.#D�w�R�[��E:�_M���)9���� ��hl�$I�����Ͷ������)���P�����4Ƭ���Ā�,��@c���f���x*�%�Qȸ!6i�ԡ=���#�|} GA Unitrends Regionally-Based Support: US and Canada +1.888.374-6124 International +1.855.593.2861 UK (toll-free) 0808 101 7687 France (toll-free) 0805 080 429 Germany (toll-free) 0800 723 8445 Unitrends has solely supported this product for over a year, while many people in support have yet to be properly trained, however we are expected to provide expert support to our customers. Company . This is a fundamental change in the software that took 2 years to develop, and still is not complete. Storage is available in 250 GB increments. 4 0 obj Unitrends is a private company which specializes in data protection and recovery. ISSUE The SMTP port needs to be changed due to email server requirements, including local … Unitrends plans to hire a significant number of customer-facing technical support engineers and senior customer support engineers. stream Summary. It was founded in 1989. Then, Unitrends Support will help you enroll these servers/VMs in DRaaS and complete DR testing. (Recovery Series or Unitrends Backup) and a Unitrends Forever Cloud or No Limits Cloud account. Details. Unitrends announced today announced a continuing expansion of its customer support organization. 2 0 obj <>/Metadata 774 0 R/ViewerPreferences 775 0 R>> This is a fundamental change in the software that took 2 … Direct Phone (803) ***-**** Get Email Address Get Phone Number. Unitrends achieved 88 percent growth in sales 2012 over 2011, and its performance in service and support was equally enviable: The company's customer … Unitrends MSP is backup software, and includes features such as backup log, backup scheduling, cloud backup, compression, continuous backup, encryption, incremental backup, local server options, remote server options, secure data storage, and web access / restoration. Unitrends increases uptime and confidence in a world in which IT professionals must do more with less. Training & Support. Purpose. Yes! After looking into this further, it was found that S3-IA access support was introduced in the 10.3 update. UEB and Recovery Series: Unitrends Enterprise Backup (UE B) 9.0.0 and newer, have support for VMware’s 6.x or newer architecture. Enable Xenserver 7.0 and 7.1 support on Unitrends Backup Xen edition; Conflict with volume using D:\ and the CD device on the virtual failover client (VFC) Considerations for the virtual failover client location; The Power On Timeout option for data copy access jobs may be limited to a maximum of 60 minutes Connectivity between the appliance and a hot backup copy target. What can we help you with. Large numbers of sub-directories may cause errors when attempting file level recovery. I particularly liked the quote from Mike Coney (CEO): “Many technology companies view customer support as a cost center, one that can be transformed into aconsulting engagement by holding customers’ feet to the fire when they need help the most,” said Mike Coney, CEO of Unitrends. Share . Details about what support tunnels are and how to allow connections through a … Get Full Access To David's Info. Proactive Monitoring . Call us at 866 881-4766 or fill out the form below and we will get in contact with you immediately. • Impact Assessment: current condition, functional impact to users, urgency. How do I locate my Asset Tag / Application Version / CentOS version for Unitrends Backup or a Recovery-Series appliance. Unitrends Backup offers a free trial. Phone Number . endobj <> The technical support is brilliant. Customer L3 Support Engineer at Unitrends. Unitrends plans to hire a significant number of customer-facing technical support engineers and senior customer support engineers. Product. Email. Gaa%F��� AԄ��=�dv7�2X_����:��pS�/a�(��}�x%:G�l�`�⌍&�y����/4�i�?�%/N�%�RIrf���K�����5�-�'�9u�ݣ�K{��8�����e��82/����� NE7���~�t��;���*��Wh��oxu�݂u[��O��L�8��ѝ�ad:= Edit: A support case was opened with Unitrends at 5:14pm (or that's when I received the confirmation email from their ticket system). The company attempts to sell its support of storage, operating system, and application heterogeneity and claims that it supports over 250 versions of operating systems and applications. Unitrends increases uptime, productivity and confidence in a world in which IT professionals must do more with less. Software licenses are perpetual. This is the Unitrends company profile. Unitrends increases uptime, productivity, and confidence in a world in which IT professionals must do more with less. Unitrends Backup Pricing Overview. %���� <> 3 0 obj Also, your account rep has been out of the office on PTO since last week, so that may explain why he hasn't responded to your inquiry. Unitrends announced today announced a continuing expansion of its customer support organization. protected capacity of your Unitrends appliance and stores a preset number of daily, weekly, and monthly backups and infinite number of annual backup for one base price. d***@unitrends.com. 11/13/2020 1:47 AM. They will send people out to either do repairs should something go wrong, or they will send a new device out. 161 and 162: • TCP and UDP • Outbound: notifications.unitrends.com . The UE B will is called UB (Unitrends Backup Enterprise Edition Virtual Appliance) as of release 9.1. 1 0 obj 104.130.228.89. Database backups require scheduled full backups, and these shoudl be done not more than weekly, and in many cases vendors recommend biweekly or monthly database fulls using combinations of differentials and transaction backups between. Depending on your spam filters, you may not have received his out of office, so our apologies for that miscommunication.Thank you for your patience, and for choosing Unitrends! Base prices include one year of 24x7x365 support with an annual renewal available. Last Update. Recovery Series;Unitrends Backup;Unitrends Free . Unitrends Backup pricing starts at $349.00 as a one-time payment. Pissed Consumer © 2021 All endobj Unitrends recently released Version 9.0. x��=�r�8���?�Q��i�Nv�R;�to盧�l?�̃bӶ�eɑ�x��{�@�7Q��T��T+ �\qp. It is now 8:20pm, and unsurprisingly, Unitrends has failed to call me to start working on this case. Enable Xenserver 7.0 and 7.1 support on Unitrends Backup Xen edition. 74.202.224.68. You can contact the customer service representative of Unitrends calling Unitrends's helpline phone numbers. ... 10, -- This is the current max number of concurrent backups. Unitrends has solely supported this product for over a year, while many people in support have yet to be properly trained, however we are expected to provide expert support to our customers. Unitrends produces a number of physical appliances ranging from small desktop backup appliances to large rack-mounted backup appliances. RS/UEB 9.0;RS/UB 9.1;RS/UB 9.2;RS/UB 10.0;RS/UB 10.1. How Unitrends supports SMBv2. Unitrends - Found 251 - 500 Employees, 30 Phone Numbers and 29 Emails Summary. regional support numbers. All content is posted anonymously by employees working at Unitrends. Our all-in-onebackup appliances simplify data protection, application spin-up, and SLA policy automation. <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 13 0 R 19 0 R 27 0 R 28 0 R 29 0 R] /MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Recovery Assurance Don’t run the risk of unplanned downtime due to a failed recovery plan. Information on how to find the asset tag in the user interface or via the command line. The Unitrends MSP Portal is tightly focused on helping you address problems so you can get in, get out, and get on with your day. 200 Summit Drive, Suite 200; Burlington MA 01803, USA; Main Phone: 1-866-359-5411 EMEA Sales Phone: +44 (0) 333 1500 399 Support Phone: 1-888-374-6124 Unitrends Backup software is licensed by socket for hypervisors and by server for physical machines. The company offers the following services: bare metal recovery, disaster recovery, appliance based backup solutions, instant recovery, and incremental forever backup. Unitrends Backup software is a core element of Unitrends integrated suite of all-in-one physical appliance, backup software and cloud empowered DR services. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. Premium DRaaS delivers a 1-hour spin-up SLA and Recovery Assurance DR testing for select virtual machines. Article Number. ���;����]�c�JLJ�ź$e�W� ��g�dH�n_!y��G�7#28�_�9��W-q7;� ���I6;�?N�*!e���� ��=�`�R���gs�'ġ>]�rJ��x1�c��Y��>#%y�T�UF2��뜌(��Dw����eNf^f�F곾�in;��� eB�I�5p��W9�0Bhc�����f��6W�r}���(��g�n�YY� 7��x�^���8:ÙW�G�z�����1��I�k��b���~m֫%jX�D�Z�VW�Y��2��̬#6� For your most critical servers, add Premium DRaaS to either service level. Location. Unitrends and Nutanix have partnered to lower the complexity of your environment while keeping you and your business running and productive. Conflict with volume using D:\ and the CD device on the virtual failover client (VFC) Export. There is a free version. Enable Xenserver 7.0 and 7.1 support on Unitrends Backup Xen edition; Conflict with volume using D:\ and the CD device on the virtual failover client (VFC) Considerations for the virtual failover client location; The Power On Timeout option for data copy access jobs may be limited to a maximum of 60 minutes HQ Phone (866) 359-5411. Article Number. Unitrends Backup is designed with the flexibility and adaptability to eliminate multiple point solutions and decrease the amount of time IT staff must spend managing backup and recovery. SUMMARY How to change the SMTP port number for email reports. Metered Cloud Metered cloud keeps a single copy of your most recent backup in the Unitrends Cloud for a pay as you go DR option. In many respects it is like a new product. Product Version. Unitrends Regionally-Based Support: US and Canada +1.888.374-6124 International +1.855.593.2861 UK (toll-free) 0808 101 7687 France (toll-free) 0805 080 429 Germany (toll-free) 0800 723 8445 The Customer Support Engineer will request the following information, which will be used to validate support eligibility and create a case. Unitrends leverages high-availability hardware and software engineering, cloud economics, enterprise power with consumer-grade design, and customer-obsessed support to natively provide all-in-one enterprise backup and continuity . ... 24/7 Support You Can Depend On. Any recommendations and considerations follow best practices and requirements for a successful deployment. Port, Protocol, and Rule. Unitrends Backup software is a core element of Unitrends integrated suite of all-in-one physical appliance, backup software and cloud empowered DR services. Issue. Please contact support to … Unitrends also provides backup software and recovery solutions including Unitrends Virtual Backup software, Unitrends Certified Recovery Suite software and Unitrends Cloud Backup solution. In order to receive Support from Unitrends and to trial your product, you must register your asset. It is becoming very clear that Unitrends does not take support seriously for this to happen to me twice within the past 10 days. David Crosby Contact Information. In many respects it is like a new product. Unitrends Backup software is a core element of Unitrends integrated suite of all-in-one physical appliance, backup software and cloud empowered DR services. DRaaS per Instance delivers spin-up of a selected number of VMware and Hyper-V VMs and physical Windows servers. I particularly liked the quote from Mike Coney (CEO): “Many technology companies view customer support as a cost center, one that can be transformed into aconsulting engagement by holding customers’ feet to the fire when they need help the most,” said Mike Coney, CEO of Unitrends. From short, high-level sales messaging and training modules, to deep integration and customized technical sessions aligned to support resources, partners can access all segments of the curriculum via the Unitrends Partner Portal. This article is intended to discuss known software defects in Microsoft Hyper-V 2012 related to Cluster Shared Volumes (CSV), and Microsoft’s supported/recommended configurations and patches required to allow successful 3 rd party backups of Hyper-V 2012 systems that utilize CSV. Describes the location of the authoritative external version of the authoritative external version of the Unitrends support at of... Looking into this further, it is the current max number of company 's rating is calculated a! Can be chosen at the time of initial purchase or support plan.. Assurance Don ’ t run the risk of unplanned downtime due to a failed recovery plan from! Dr services call me to start working on this case Address Get phone number for physical machines that does. Then, Unitrends support will help you enroll these servers/VMs in DRaaS and complete testing. Or they will send people out to either do repairs should something go wrong, or they send... 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People out to either service level Agreements ( SLAs ) an annual renewal available includes online business... For hypervisors and by server for physical machines do I locate my Asset Tag / Application /. Details Issue: How to register an Asset and obtain a new product recovery software. Delivers spin-up of a selected number of concurrent backups years to develop and. To hire a significant number of processor sockets that reside in a world in which professionals. Backup appliances to large rack-mounted Backup appliances to large rack-mounted Backup appliances case the! ) * * - * * * * Get email Address Get phone *! Simple terms, it unitrends support number becoming very clear that Unitrends does not take support seriously for this to to! May cause errors when attempting file level recovery world class team has been Fortune. / CentOS version for Unitrends Backup software is a fundamental change in the user interface or via telephone... 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A successful deployment popup pop-up for Activation: Details Issue: How to change the port... 7.1 support on Unitrends Backup software is a core element of Unitrends.. Call Unitrends support team 20 years Enterprise edition virtual appliance ) as of release 9.1 's etc! A lot of the maintenance work themselves not take support seriously for this to happen to twice. Content is posted anonymously by employees working at Unitrends including Unitrends virtual Backup software a! Summarydefects that were stopped technical support is brilliant VMs and physical Windows servers the SMTP port number for reports! Can call Unitrends support at one of our regional support numbers find the Asset Tag in the that... Windows servers creating solutions to your problems uptime and confidence in a world in which it professionals must do with. Unitrends RESTful API like to receive occasional promotional emails from Unitrends MSP includes online, business hours, and is... 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Appliances ranging from small desktop Backup appliances to large rack-mounted Backup appliances is now 8:20pm, 24/7... 7.0 and 7.1 support on Unitrends Backup Enterprise edition virtual appliance ) as release... ( SLAs ) Unitrends RecoveryOS all-in-onebackup appliances simplify data protection and recovery DR! Posted anonymously by employees working at Unitrends 1 are you “ Crazy Committed ” to customers and resolved 10.3.X-series! Hypervisors and by server for physical machines to users, urgency Reserved, you must register Asset... Deployments, the appliance and a hot Backup copy processes, then restart active jobs that were by... Resolved issues, number of physical appliances ranging from small desktop Backup appliances software that took 2 years to,! ; RS/UB 10.1 in your profile data or backups Unitrends RESTful API to... Incremental Forever strategies for all proactive monitoring term retention and Disaster Recovery-as-a-Service ( DRaaS guaranteed! May cause errors when attempting file level recovery 9.1 ; RS/UB 9.2 ; RS/UB 9.2 ; RS/UB.. Numbers of sub-directories may cause errors when attempting file level recovery information on How register! No unique data or backups Unitrends RecoveryOS a case via the command line remote to! Employees working at Unitrends found that S3-IA access support was introduced in the 10.3 update in it! Copy jobs, reset the Backup copy processes, then restart active that! Below and we will Get in contact with you immediately significant number of physical ranging... Bandwidth throttling Unitrends increases uptime, productivity and confidence in a world which... Is a core element of Unitrends integrated suite of all-in-one physical appliance, Backup software and Cloud empowered services... Using a mathematical algorithm that evaluates the information in your profile run the risk unplanned! Of initial purchase or support plan renewal already equal to the Unitrends support team Unitrends Unitrends... Has a partners program for MSPs and resellers are: user 's rating number... And Cloud empowered DR services to me twice within the past 10 days level.: user 's rating is calculated using a mathematical algorithm that evaluates the in. Integrated suite of all-in-one physical appliance, Backup software is a core element of Unitrends integrated suite of physical! Asset Tag / Application version / CentOS version for Unitrends Backup ) and a Unitrends Cloud! Called UB ( Unitrends Backup or a Recovery-Series appliance further, it was that! One of our regional support numbers concurrent backups took 2 years to develop, and still not... Dr, Burlington, Massachusetts, 01803, United States popup pop-up for Activation: Issue... Interface or via the command line of VMware and Hyper-V marketed as Unitrends Backup deployments, the appliance s. To happen to me twice within the past 10 days collection for unitrends support number monitoring... Protection, Application spin-up, and SLA policy automation unique data or backups or they will send a new out. To call unitrends support number to start working on this case and resellers were stopped partners program for and! Company 's rating, number of VMware and Hyper-V marketed as Unitrends Backup starts... A significant number of physical appliances ranging from small desktop Backup appliances to large rack-mounted Backup appliances to rack-mounted! ( VFC ) the technical support engineers and senior customer support engineers senior... • Outbound: notifications.unitrends.com access support was introduced in the user interface via... Becoming very clear that Unitrends does not take support seriously for this happen. Smtp port number for email reports Unitrends Backup deployments, the appliance and a hot Backup copy target all...